These terms and conditions apply when you order or buy products from this website.
On this website you have the right to return your order within 14 days within the UK and 20 within Europe from the date you receive your items. Please note that we do not cover the cost of returns unless they are due to a fault of ours or a claim. Please contact customer care before returning faulty or wrong pieces.
Please note we do not refund the cost of shipping your return.
Follow the procedure below if you wish to return/exchange an order:
Find the return form that you received with your invoice in the parcel or download it here. Remember to tick whether you wish to return or exchange your item.
Make sure to pack the jewellery safely and in its original box and packaging.
Email us for the returns address: info@shylajewellery. We respond to all emails normally within 2 hours.
As a rule, products should be returned in their original packaging. They are to be unused other than for trying them on. If there is evidence that suggests that the jewellery have been used to a degree that decreases the value of the product, you will lose your right to return the products. If the jewellery arrives to us broken, the right of return waives.
To prevent fraud, we are only able to refund the amount to the credit card or PayPal account that was used to place the order. We are entitled to retain the refund until we have received the items or proof of return of the items has been presented to us whichever is the earlier.
We are not able to refund customs and VAT for orders sent to destinations outside the EU. It should be noted that we will not refund customs and VAT for orders shipped to customers outside the EU, where the deliveries are refused by the customer or because the customer was not home to receive the delivery. All sales taxes will be refunded to customers within the EU.
5 MEANS OF PAYMENT
We accept the following means of payment:
We do not accept other methods of payment.
CVV (CREDIT CARD VERIFICATION NUMBER)
If you choose to pay by credit card, you will be asked to enter the card's security code. You will find the three-digit security code on the back of your credit card, usually on the right side of the credit/debit card's back. The security code is necessary for the payment to be processed and for maintaining a high level of security. There may also be other similar safeguards.
Once your order leaves our workshop, your payment will be debited on the selected payment service.