Refunds and Returns
How to return/exchange
The customer has the right to return new unworn or unused goods within 14 days when shipped with in the United Kingdom. We allow for up to 21 days elsewhere. PLEASE NOTE; for hygiene purposes we are unable to accept returns for earrings.
Goods should be returned in their original packaging where relevant. Please contact email@example.com to obtain a return form with the return address on.
The jewellery is to be unused other than for the purpose of trying on for fit. If there is evidence to suggest that the goods have been used to a degree such as to decrease the value of the product, the customer loses his/her right to exercise a return.
The 14-days-period shall begin to run after receipt of this instruction (e.g. via e-mail), but in any event no earlier than the goods have been received by the customer. In order to comply with the 14-days-period, it shall be sufficient for the products in question to have been dispatched as new and unused within this period. You will receive a returns form with your order, please fill this is when returning and we will issue you a full refund within 5 days of receiving the Jewelry.
Our return policy does not affect your statutory rights.
We will only refund to the credit card that was used to place the order - this is to prevent fraud.